ITIL Foundation

The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate
has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended
the core principles of ITIL practices for Service Management.

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.

Course Topics

• Service Management as a practice
• The Service Lifecycle
• Generic concepts and definitions
• Key Principles and Models
• Processes
• Functions
• Roles
• Technology and Architecture

Is it right for me?

This qualification is primarily aimed towards:

• Those who require a basic understanding of the ITIL framework;
• Those who need understanding of how ITIL can be used to enhance the quality of IT service  management within an organization;
• IT professionals or others working within an organization that has adopted and adapted ITIL who need to be informed about, or contribute to an ongoing service improvement programme.

The ITIL qualification is open to any individuals who may have an interest in the subject.

The ITIL Foundation qualification in IT Service Management is not intended to enable the holders of the qualification to apply the ITIL practices for Service Management without further guidance.

Before the course begins you will get:

• Pre-course technical evaluation and baseline training
• Course Material

During the course you will get:

• Instructor led classes (Certified Trainers)
• Interactive discussion with instructors and students. Our instructors welcome discussions.
• Free Wi-Fi Internet in the training centre

After the course you will get:

• Free Email Support
• In-house testing centre